Refund policy
Return & Refund Policy – Fashyv
At Fashyv, customer satisfaction is very important to us. We want you to have a simple and comfortable shopping experience. Please review our Return & Refund Policy before placing your order. By purchasing from our shop you agree to the terms below.
This policy applies to all orders within the United States.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and unwashed
- All original tags must remain attached
- Products must be returned in their original packaging
- Proof of purchase, such as an order number or receipt, is required
Items that do not meet these requirements may not be eligible for a return.
2. How to Start a Return
To request a return, please contact our customer support team at support@fashyv.shop
Once your return request is approved, we will provide you with:
- Return instructions
- A return shipping label, when applicable
Please do not send any items back before receiving approval from our support team. Returns sent without prior approval may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order as soon as it is delivered.
If you receive:
- A damaged item
- A defective product
- The wrong item
- The wrong size
please contact us within 48 hours of delivery at support@fashyv.shopand include clear photos showing the issue.
Our team will review your request and work to provide an appropriate solution as quickly as possible.
4. Exchanges
We offer exchanges for:
- Damaged or defective items
- Incorrect items received
- Wrong size delivered
Exchanges are subject to product availability. Replacement delivery times may vary depending on your location and product availability.
5. No Restocking Fees
Fashyv does not charge any restocking fees.
You will not be charged a restocking fee when returning an eligible item.
6. Refund Process
After we receive your returned item, we will inspect it and notify you regarding the status of your refund.
If your return is approved:
- The refund will be issued to your original payment method
- Refunds are generally processed within 5–7 business days
- Please allow up to 7 business days after approval for the refund to be processed
Your bank or payment provider may require additional time to reflect the refunded amount in your account.
7. Discounts & Promotions
Discounts, coupons, and promotional codes must be applied successfully at checkout.
We cannot provide refunds for discounts or promotional offers that were not applied when the order was placed. Discounts cannot be applied retroactively after an order has been completed.
Customer Support
For any questions or assistance regarding returns, refunds, or exchanges, please contact us:
Address: 1738 Paulding Ave, Bronx, New York 10462, United States
Phone: +1 332 248-3264
Email: support@fashyv.shop
Our customer support team is here to help make your shopping experience as smooth and convenient as possible.